We're happy to help troubleshoot any issue before canceling. Please be aware that we also offer free, personalized customer support through both live chat and email support. To request a refund from Aura, please submit a request. The e-mail address associated with your Premium account ![]() To ensure quick processing of your refund, please include the following information in your refund request: We can process refunds for most payment methods, excluding charges processed through Apple or Microsoft. (We apologize that Apple and Microsoft Store Customers will need to contact Apple and Microsoft directly.)ĭepending on how you purchased your Premium subscription, refunds will either be processed by Aura or by the third-party payment vendor. Issue: What is your refund policy? If I purchase a subscription and it doesn't work, how can I get my money back?Īll Hotspot Shield subscribers can request a refund within 45 days from the purchase date by contacting Customer Support.
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